Orders & Shipping
How long does delivery take at ogao?
Shipping within Switzerland normally takes 2-5 business days. International shipping takes 2-7 days.
I entered my home address incorrectly
Please let us know your correct address as soon as possible at info@ogao.ch. We will do our best to correct the address on the label in a timely manner!
I entered my email address incorrectly
Please send us the correct email address via email to info@ogao.ch and we will send you the order confirmation again.
I received the wrong item
You can return an item within 14 days of receipt. You can find all information about returns or exchanges here .
You can return and/or exchange an incorrectly delivered item. ogao will cover the return shipping costs for incorrectly delivered items.
I received a defective item
You can return an item within 14 days of receipt. You can find all information about returns or exchanges here .
You can return and/or exchange a defective item. ogao will cover the return shipping costs for defective items.
Return & Refund
Is there a right of return for ogao items?
You can return your ogao item within 14 days of receipt. Information on the return/exchange process can be found here .
Return shipping costs are the responsibility of the customer. This excludes defective or incorrectly delivered items.
How can I return an item?
You can return your ogao item within 14 days of receipt. Information on the return/exchange process can be found here .
Return shipping costs are the responsibility of the customer. This excludes defective or incorrectly delivered items.
Can I return an item for a refund?
You can either exchange an item or we will refund the value of the goods, excluding shipping costs.
In case of defective or incorrectly delivered items, the full amount including shipping costs will be refunded.
Products & Materials
What material is ogao jewelry made of?
Many of our jewelry pieces are made from tagua or ivory nut - a natural material from the ivory nut palm that grows in Colombia.
Other pieces of jewelry are made of Miyuki or Chaquira beads.
We also sell jewelry made of silver or gold-plated silver.
Learn more about the materials here .
What material are ogao bags made of?
Is ogao jewelry nickel-free?
Our jewelry is made of corozo, glass beads, or silver, all of which are nickel-free. If you experience an allergic reaction to a piece of jewelry, you can report it at any time at info@ogao.ch.
How do I care for ogao jewelry?
You can find all care instructions here .
What kind of silver is used?
Designer Paula works primarily with recycled silver, which is refined into 999 fine silver. Depending on the design, the silver is alloyed differently: Crocheted earrings like "Cataratas" use soft 999 silver, while pieces in the "Chinches" series are made of harder 950 silver—an alloy with copper that ensures stability, less oxidation, and a brighter shine.
What type of gold plating is used?
Our gold-plated pieces are electroplated with a 23-karat gold coating—4 microinches (0.102 micrometers) thick. They are also sealed with a transparent cataphoresis (KTL) varnish to protect them from wear.